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Frequently Asked QuestionsThe following is a list of most commonly asked questions: How do I create a new user account?What courses do you currently offer? How do I register for a course? Which methods of payment do you accept online? What is the cancellation policy if I am unable to attend? How do I cancel a registration? What do I do if I've lost my password? How can I find out what courses I'm registered in? How do I create a new user account?In order to register for courses online, you must have an account with Division of Continuing Studies. Creating an account gives you online access to enroll in courses, view your registration history, change your address and more.You can go to our Sign up page to create a new account. You must have an email address to set up an account with us.The email address cannot be assigned to another user in our system. If the email address is assigned to another user, you will be notified and given the opportunity to enter a new email address. What courses do you currently offer?Select one of the Lookup Courses links (in the left navigation bar) to see the list of courses we currently offer.How do I register for a course?To register for a course:
The Wait page will be displayed to you while the system is waiting for credit card approval. DO NOT move away from this page (click your Back button, select another URL, etc.) until the process is completed. If you do, the approval process is aborted and you WILL NOT be enrolled in the course. Which methods of payment do you accept online?MasterCard and VISA only.What is the cancellation policy if I am unable to attend?Online CoursesRequests for refunds must be made in writing to the Division of Continuing Studies at cpe@ecu.edu and received no later than one week after the online course/program has began. Requests received prior to the start of the online course/program will be eligible for a 100% refund. Requests received after the start of the online course/program will be eligible for a 75% refund. Face-To-Face Courses Requests for refunds must be made in writing to the Division of Continuing Studies and postmarked at least two weeks prior to class/program. An administrative processing charge of 25% of the fee will be retained by DCS. Substitutes for registration may be made at any time without any additional cost. How do I cancel a registration?You cannot cancel a registration online. To cancel a registration, you must contact:Continuing Professional Education 800-767-9111 cpe@ecu.edu * *Please include your full name and address, registration details for the course you want to cancel (i.e. course code, title, and dates) and a day time phone number where we can contact you. What do I do if I've lost my password?You can send a request for your password to be sent to your email address on our Lookup Password page.How can I find out what courses I'm registered in?To see a list of courses in which you are enrolled, visit the Registration History page then click the appropriate button:
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